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Announcements
new itemAvenue Unavailable from 11PM June 8 to 7AM June 9

  • On June 8, 2019, Avenue to Learn will be unavailable for eight hours, from 11PM until 7AM on the morning of June 9. This upgrade for Avenue to Learn is to allow D2L, the company that hosts and maintains Avenue to Learn, to migrate data from the current hosting space to Amazon Web Services located in Montreal. We have been assured by D2L that data will not be stored on US servers and located only in Montreal. This migration will allow for D2L to continue zero downtime, and deliver new updates, improvements and features.

new itemAvenue to Learn Updates

  • Avenue updates can be found at the support wiki's page for the 2019 Updates - Keep up to date on new features/enhancements, that will provide new functionality and abilities for the coming semesters.

2019 Spring/Summer Course Request Form (Instructors)


Avenue Support

  • Avenue to Learn has previously been supported by our team using a ticketing system called Kayako, prior to 2010. While this ticketing system has worked well for us, it is time for us to upgrade. After a series of trials and investigations, Avenue to Learn support will now be using the JIRA ticketing system.

    Starting immediately, we ask that you start using the support request form here: https://avenue.mcmaster.ca/support - this form will create a ticket in JIRA. If you have used the ticketing system for UTS, this will be the same process. You will have to create an account or use your MAC ID to complete the ticketed request. Calls will still be answered when support is available at extension 23757.


D2L Pulse App

  • Thanks to modifications to the way you login to Avenue to Learn, we now are pleased to introduce you to D2L's (the company who makes Avenue to Learn) app, Brightspace Pulse. This free app will assist you in keeping on top of your workload, as well as notify you when courses you are enrolled in on Avenue to Learn are updated. To download the iOS version for iPhone users here is the link: https://itunes.apple.com/ca/app/brightspace-pulse/id1001688546?mt=8. For the Android version download it from the Google Play store through this link: https://play.google.com/store/apps/details?id=com.d2l.brightspace.student.android&hl=en. While we are not the developers of this app, we can provide some basic support around configuring it for use at McMaster. If you have feedback for D2L, feel free to put in a ticket and we will pass on that information to D2L.