Avenue to Learn - McMaster University

Avenue to Learn - Holiday Hours

Avenue support will close on December 23, at 6 PM. While we will be monitoring for service outages, there will be no customer support until January 3, at 8 AM. Any email to avenue@mcmaster.ca or ticket created in our support channel: https://avenue.mcmaster.ca/support/ will be answered when we return. We wish you a happy, well deserved holiday.

Avenue to Learn - Partial Outage: December 7 11:30 AM - 1:35 PM

D2L confirmed that full functionality was fully resumed at 11:30 PM, the Avenue Support Team monitoring the issue found that full service was returned at 1:35 PM and experienced no evidence of outages beyond 1:35 PM yesterday.

We have been notified of an ongoing and recent issue which is affecting various elements of the Avenue platform globally. The My Courses Widget, Quick Eval Widget, Work To Do widget and other functionality in Avenue are unavailable. In order to access your courses, please use the course search bar via the nine box “waffle” icon that is located at the top of your screen beside the Message icon.

All technical teams at D2L (the people who make Avenue) are actively working to resolve the issue. We will provide status updates via the Avenue homepage as more information becomes available.

2021 Fall/2022 Winter Course Request Form (Instructors)

The Avenue to Learn course request form (for instructors) is available for the 2021 Fall/2022 Winter Semesters.

Please make your requests here: http://avenue.mcmaster.ca/course/course_request_check.php.

If you have any questions about copyright and Fair Dealing, please visit http://copyright.mcmaster.ca

Avenue to Learn Support Hours

As of August 23rd, the Avenue to Learn support team will be extending its hours to Monday –Thursday from 8am –9pm and Fridays from 8:30am –4:30pm.

For Avenue to Learn support, please submit a support request.

Avenue to Learn Review Results and Next Feedback Opportunity

In Fall 2019 we gathered feedback from the McMaster community about Avenue to Learn. Much of what we learned has been put in to practice and we are happy to announce that the Report back to the Provost is now live. The report is on the Provost's website here: https://www.mcmaster.ca/vpacademic/documents/Reviews/LMS_Review_February_26,_2021.pdf. We will also be posting a link to our follow-up report, with the progress on those recommendations here https://mi.mcmaster.ca/avenuetolearn/ .

Once again, we would like to thank the LMS Review Steering Committee, and most importantly, the McMaster community who overwhelmed us with feedback on Avenue to Learn. Your feedback has served as a guide for how we deliver service for the last two years, and your feedback will continue to guide us going forward. We also would like to announce that the next survey to collect feedback is going to go live, Monday, March 15, 2021!

Update on Respondus (March 19, 2021)