New Portal for IT and Avenue Requests Launches September 30th

• Starting September 30, McMaster will launch a new portal for requesting IT support and services. The portal will make it easier to submit requests, find technology information, and connect with support teams across the university. These changes will also apply to the Avenue Support ticketing system. While the portal will look different, the support available to you remains the same.
  
  For IT support, users can still contact the UTS chatbot and live chat on the UTS website, as well as email, phone, and in-person support, will continue to be available.
  
  For Avenue support, users can submit tickets by emailing avenue@mcmaster.ca or visiting avenue.mcmaster.ca/support/ (support link will be updated soon)
  
  For more information, please refer to the New IT Service Portal - Information Page.

Respondus LockDown Browser Renewal

• Respondus Lockdown Browser is a custom browser that locks down the testing environment within Avenue to Learn (available upon request). This contract was recently renewed and it will remain available until July 30, 2027.

• Instructors: The Avenue to Learn course request form (for instructors only) is available for the 2026 Fall and 2027 Winter Semesters.
  
  Instructors, feel free to make your requests here:
  
  http://avenue.mcmaster.ca/course/course_request_check.php.
  
  If you have any questions about copyright and Fair Dealing, please visit http://copyright.mcmaster.ca

• As a reminder, Avenue to Learn has expanded its support hours.
  
  Avenue to Learn is available Monday to Friday, from 8:30 AM to 6:00 PM, until further notice.

Notice: Provisional guidelines on the use of generative AI in teaching and learning are now available. Unless otherwise directed, students should assume its use is prohibited. For further information and support, please visit the MacPherson Institute's website.